Standard IT Support

৳25,000.00

Monthly

  • Up to 30 User
  • Webmail & cPanel Maintenance
  • Resolves Computer Laptop Errors
  • Technical Support & Device Check
  • Surveillance System Maintenance
  • Network User & Server Monitoring
  • Monthly User Report Submission
  • Laptop & PC Chip-Level Repair
  • Premium Software Installation
  • Phishing URL Protection
  • 24x7 Remote Support
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IT Support & Solutions – Monthly Contract Basis

1️⃣ Remote & On-Site IT Support

✅ Unlimited or fixed remote support sessions
✅ On-site support (scheduled or emergency visits)
✅ Ticketing system for issue tracking
✅ Dedicated IT support team

2️⃣ Network & Infrastructure Management

✅ 24/7 network monitoring & maintenance
✅ Router, firewall, and switch management
✅ VPN setup & remote access support
✅ Bandwidth usage optimization

3️⃣ Server & Cloud Management

✅ Server monitoring & maintenance (Windows/Linux)
✅ Cloud service management (AWS, Azure, Google Cloud)
✅ Data migration & hybrid cloud solutions
✅ Virtualization support (VMware, Hyper-V)

4️⃣ Cybersecurity & Compliance

✅ Endpoint protection (antivirus, firewall, IDS/IPS)
✅ Security patch management
✅ Ransomware protection & response plan
✅ Compliance management (ISO 27001, GDPR, HIPAA)

5️⃣ Data Backup & Disaster Recovery

✅ Scheduled automated backups (local & cloud)
✅ Disaster recovery planning & testing
✅ Rapid data restoration services

6️⃣ Hardware & Software Management

✅ Device health monitoring (desktops, laptops, servers)
✅ Hardware repairs & replacements (as per contract)
✅ OS & software updates and patching
✅ Software license management

7️⃣ IT Consultation & Advisory

✅ IT infrastructure assessment & optimization
✅ Business continuity planning
✅ IT budgeting & procurement assistance
✅ Vendor & third-party service management

8️⃣ User Training & Awareness

✅ Cybersecurity awareness sessions
✅ Best IT practices training for employees
✅ Phishing attack simulations & prevention training

9️⃣ SLA (Service Level Agreement) Commitments

✅ Response time guarantee (e.g., 15 min for critical issues)
✅ Uptime commitment & performance tracking
✅ Regular IT health reports & audits